Career Center

Emily Dickinson Museum Guide (Casual, No Benefits)

Amherst Campus
Part Time
JR3521

Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff.

Job Description:

Amherst College invites applications for the Emily Dickinson Museum Guide position. The Emily Dickinson Museum Guide is a part-time, casual position, with no benefits, starting at $16.75/hour. Given Amherst's distinction as one of the most diverse liberal arts colleges in the country, the successful candidate will demonstrate the ways in which they bring value to and will work towards supporting a broadly diverse community.

Guides are responsible for facilitating the Museum's primary public program, providing rich and engaging tours of the historic Dickinson homes. Guides welcome diverse visitors to the Museum and provide essential visitor services as greeters and tour monitors.

Guides complete a training course of several hours per week for up to six weeks. Training includes completion of at home reading assignments, attendance at weekly training sessions, and observation of guided and audio tours. Participates in enrichment and training activities throughout the year, including monthly guide meetings.

Guides work a minimum of six hours per week. Guide shift lengths vary, but are generally 3 to 6 hours. Weekend work is expected. Shifts may be assigned on weekdays or weekends based on Museum needs. Typical shifts include giving 3 guided tours and supporting the tour program in ways such as monitoring tours, greeting visitors, selling tickets and merchandise, and assisting with miscellaneous museum needs when not giving tours. The number of shifts worked per week may increase or decrease seasonally, based on Museum needs. Additional shifts for group tours may be added to regular weekly shifts, per guide availability.

Summary of Responsibilities

Tours

• Prepare an individualized guided tour using Museum guidelines and resources.
• Maintain an interest in Dickinson studies and scholarship.
• Guide for group tours and special programs, which may add hours to a shift.
• Attend monthly all staff meetings, and any additional professional development trainings offered by the Museum such as Inclusivity trainings and an annual field trip.

Visitor Services

• As a Greeter in the tour center, orient visitors to the Museum and its programs, contribute to an inclusive and welcoming environment.
• As a Monitor, support guides by helping to keep tours moving through the tour route in a timely fashion. Assist visitors who wish to join or leave their group or those who have special needs. Alert the House Manager in the event of an emergency situation. Sanitize touch points after tours move through spaces. Open and close historic rooms at start and end of day.
• Operate the point-of-sale system in the tour center to sell tour tickets and merchandise as needed when the Tour Center Coordinator is on lunch break.
• Assist with upkeep of shop inventory, presentation of public spaces, and miscellaneous clerical tasks as needed.

Qualifications

Required:

• High school diploma.
• Demonstrated customer service, public speaking, verbal communication, and interpersonal skills.
• Interest in Emily Dickinson, literature and/or history.
• Schedule flexibility and adaptability to meet operational needs.
• Commitment to creating successful visitor experiences for all of the Museum's diverse visitors.

Preferred:

• Experience or interest in working in historic house museums.

Amherst College offers many opportunities for professional growth and development, continued learning, and career advancement.

Amherst College requires all employees to be fully vaccinated for COVID-19 (medical and religious exemptions may apply).

Interested candidates are asked to submit a resume and cover letter online at https://amherst.wd5.myworkdayjobs.com/Amherst_Jobs. Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Career icon from their Workday home screen) Review of applications will begin immediately and will continue until the position is filled.

To find information about job group and level (JGL) follow this link.


To apply, visit https://amherst.wd5.myworkdayjobs.com/en-US/Amherst_Jobs/job/Amherst-Campus/Emily-Dickinson-Museum-Guide--Casual--No-Benefits-_JR3521







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